I. Store Information

The online store operating at www.sattrans.eu is managed by the company Sattrans EU Sp. z o.o. with its registered office in Rzeszów (hereinafter referred to as “Sattrans“), located at Baczyńskiego 6B, 35-210 Rzeszów, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register under the number KRS 0000316451, NIP 5170271195.

II. Personal Data Protection

1. The personal data provided by customers of the www.sattrans.eu store is processed by Sattrans EU Sp. z o.o. with its registered office in Rzeszów (hereinafter referred to as “Sattrans“), located at Baczyńskiego 6B, 35-210 Rzeszów.

2. Providing personal data by the customer is voluntary; however, refusing to provide such data may prevent Sattrans from properly executing the contract or service.

3. Detailed provisions regarding the protection of customers’ personal data are outlined in the privacy policy.

III. Prices and Payments

1. All prices listed in the online store on the www.sattrans.eu website are expressed in Polish zloty (PLN).

2. Sattrans informs the customer of the total price of the goods and any additional charges, including for transport, additional services, payment costs, etc., no later than directly before placing the order.

3. At the beginning of the ordering process, Sattrans informs the customer about the available payment methods. Available payment forms include: Payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.

4. If an additional cost is associated with a particular payment method, Sattrans will inform the customer no later than directly before the customer places the order.

5. The seller informs the customer about the payment deadline through the information system.

6. The entities providing online payment services are mElements S.A. and PayPro S.A.

IV. Orders

1. The online store www.sattrans.eu enables customers to: 1) place orders (purchase offers) for goods available in the online store www.sattrans.eu and enter into distance selling contracts, 2) obtain information about the goods and services available in the online store.

2. All information regarding the goods, including but not limited to catalogs, brochures, leaflets, other informational or promotional materials, as well as information provided on the www.sattrans.eu website directed by Sattrans to recipients and potential customers, do not constitute an offer within the meaning of the law but are solely an invitation to initiate negotiations.

3. The online store accepts orders through the www.sattrans.eu website, by phone at the number indicated on the www.sattrans.eu website, via email using the domain sales@sattrans.com, and through the contact form available on the www.sattrans.eu website. The order specifies, among other things, which goods, at what price, and in what quantities the customer wants to order to the location they indicate. Orders are processed in the order in which they are received.

4. Placing an order is not equivalent to its acceptance by Sattrans. After the customer has correctly placed an order, Sattrans sends an email to the customer’s address with information about the order. This information does not confirm the acceptance of the customer’s offer. It is merely an acknowledgment that Sattrans has received the order.

5. Sattrans then verifies whether the order can be accepted for processing. If the Seller accepts the customer’s order, they will send an electronic confirmation of the order’s approval for processing. Upon the customer’s receipt of this confirmation, a distance selling contract is concluded between the parties.

6. If the customer is a Consumer, Sattrans will confirm the conclusion of the distance selling contract and the agreed terms on a durable medium no later than at the time of delivery of the goods.

7. If an order is placed for goods listed in items 59–66 of Annex 15 to the Act of March 11, 2004, on Value Added Tax (Dz.U.2020.106), including laptops, tablets, notebooks, mobile phones (including smartphones), video game consoles, where the total amount payable is at least 15,000 PLN gross, the contract may be concluded after the customer meets the conditions presented by Sattrans. Payment for the aforementioned goods may be made: 1) in the case of customers who are VAT taxpayers, from a settlement account referred to in Article 49(1)(1) of the Act of August 29, 1997 – Banking Law (Dz.U.2020.1896) or a personal account in a cooperative savings and credit union, opened in connection with their business activity, maintained in Polish currency. Payment should be made using the split payment mechanism. 2) in the case of other customers, exclusively from a payment account that allows Sattrans to identify the person placing the payment order.

8. Order fulfillment is limited to the territory of the European Union. Delivery is only possible for customers who have provided a delivery address within the European Union.

V. Delivery

1. Goods ordered from the online store www.sattrans.eu are delivered via one of the available carriers or postal operators selected during the purchase offer process.

2. The time required to receive a shipment consists of:

Order processing time (This time is calculated from the moment the order is placed until the goods are handed over to the carrier or postal operator. It includes, among other things, the preparation of the goods, issuing the sales document, possible payment of the price, packaging, and preparation of the goods for shipment. The order processing time does not include the delivery time after the shipment is handed over to the carrier or postal operator, which is described in point 2) below).

2) Delivery time, which depends on the chosen delivery method.

3. For each product available in the store, in the “Product Availability” section, next to the current stock status, there is also information about the estimated order processing time.

4. Unless otherwise agreed, Sattrans will dispatch the goods no later than 30 (thirty) days from the date of the contract (acceptance of the offer by Sattrans).

5. Invoices are issued on the date the goods are prepared for shipment, according to the order of accepted orders for processing.

6. Along with the goods, a VAT invoice (unless an electronic invoice has been selected) or a fiscal receipt is issued, along with the terms of the warranty provided. For selected products, a manufacturer’s warranty document may also be included. If any of these documents are missing, the customer should report this to have the omissions corrected.

7. Upon receiving the shipment, the customer should carefully inspect the condition of the packaging and its contents. If any shortages or damages are found, the customer should take all necessary steps to determine the carrier’s liability. In case of damage, Sattrans recommends preparing a damage report.

VI. Withdrawal from the Contract

1. The right to withdraw from the contract without giving any reason is granted only to the Customer who is a Consumer or an Individual Entrepreneur. An Individual Entrepreneur is a person entering into a contract directly related to their business activity, where it is evident from the content of the contract that it does not have a professional character for that person, particularly based on the subject of their business activity, as disclosed in the Central Registration and Information on Business (CEIDG).

2. A Consumer or Individual Entrepreneur who has entered into a distance contract via the Online Store may withdraw from it within 14 days without providing a reason and without incurring any costs, except for the costs specified below, provided they were properly informed about the necessity to bear these costs during the ordering process. Statutory exceptions to the right of withdrawal, which may apply, are listed in point X. section 8 below.

3. The Consumer is obliged to return the item to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller has proposed to collect the item themselves. To meet the deadline, it is sufficient to send the item back before the deadline expires.

4. The Buyer bears the direct costs of returning the item in connection with the withdrawal from the contract.

5. If the Consumer or Individual Entrepreneur submits a statement of withdrawal before the Seller has accepted their offer, the offer ceases to be binding.

6. The period for withdrawal from a sales contract begins on the day when the Consumer or Individual Entrepreneur, or a person other than the carrier indicated by them, takes possession of the item (in the case of the sale of multiple items, on the day of possession of the last of them), and in the case of other contracts, from the day of their conclusion.

7. To exercise the right of withdrawal, the Consumer or Individual Entrepreneur should submit a statement to the Seller in this regard. To meet the deadline, it is sufficient to send the statement before the deadline expires. The Consumer or Individual Entrepreneur may submit the withdrawal statement in any form. The Seller recommends using the electronic withdrawal statement. A statement submitted electronically is effective from the moment it is entered into the system by the Buyer and sent to the Seller.

8. The Seller will promptly confirm the receipt of the withdrawal statement to the Customer on a durable medium.

9. Upon withdrawal from the contract, any related ancillary contracts concluded by the Customer also expire if the performance under those contracts is provided by the entrepreneur or a third party based on an agreement with the entrepreneur.

VII. Complaints: Compliance of Goods with the Contract / Defects

1. The goods offered in the Online Store may be covered by a warranty from the manufacturer, seller, or distributor, as indicated in the product description on the store’s website under the “Warranty and Returns” section. If an original warranty card is provided with the product, warranty repairs are performed at authorized service points across the country. In some cases, warranty repairs are carried out at authorized service points upon presentation of proof of purchase. The warranty period and conditions are specified in the warranty card and in the product description on the manufacturer’s, distributor’s, or seller’s website.

2. Before accepting a shipment from the post office or courier, it is necessary to check whether the packaging has been damaged during transport. Special attention should be paid to the condition of the tapes attached to the package. If the package shows signs of damage or if the tapes are broken, the package should not be accepted, and the Seller should be contacted as soon as possible to clarify the matter. The Seller is liable to the Customer if the sold product has a physical or legal defect (warranty) under the terms specified in the Civil Code. In the case of sales between businesses, the warranty provisions of the Civil Code are excluded.

The Seller is obligated to deliver goods without defects and, with respect to Consumers and Individual Entrepreneurs, is responsible for defects according to the rules outlined in Article 556 and following of the Civil Code (warranty for defects).

– If the Customer is not a Consumer or Individual Entrepreneur:

– liability for warranty for physical defects of the goods is excluded (Article 558 and following of the Civil Code);

– the Seller’s liability is limited to actual damage;

– the Seller’s liability is limited to the value of the order;

– the Seller is not responsible for the actions or omissions of third parties, including postal services, internet service providers, etc.;

– a Customer who is not a Consumer or Individual Entrepreneur is required to inspect the goods within 2 calendar days from the date of receipt to verify compliance with the sales contract (i.e., completeness of the order and quality of the delivered product) and to report any concerns to the Seller within this period. A Customer who is not a Consumer and fails to report any concerns within the specified period loses the right to raise them in the future.

4. The Seller is liable under the warranty if a physical defect is found within two years from the date the item is delivered to the buyer.

5. The benefits and burdens, along with the risk of accidental loss or damage to the goods, pass to the Customer who is not a Consumer at the moment the Seller hands the goods over to the carrier (courier company) specializing in the transportation of goods of this kind, for delivery to the Customer who is not a Consumer. In such cases, the Seller is not liable for the actions or omissions of the carrier (courier company), particularly for the loss, shortage, or damage to the product occurring from the moment the product is accepted for transport until it is delivered to the Customer who is not a Consumer, nor for any delays in the delivery of the shipment. The Seller will refund the payment using the same method of payment used by the buyer unless the buyer has explicitly agreed to another method of refund that does not incur any costs for them.

VIII. Final Provisions

1. In communication with customers, Sattrans uses remote communication devices (including email, telephone, and contact forms).

2. Sattrans reserves the right to entrust the execution of the order to a third party (as a subcontractor).

3. Subject to mandatory legal provisions, concerning wholesale sales, Sattrans may, in justified cases—particularly considering the need to ensure equal access for customers to goods with limited availability and disrupted supply chains—refuse to sell a specific product to an entity that is not a consumer.

4. Sattrans informs about the possibility of using out-of-court dispute resolution methods and pursuing claims. The rules for access to these procedures are regulated by separate regulations (e.g., the Act of December 15, 2000, on Trade Inspection, Dz.U.2020.1706).

5. Sattrans provides the following contact details for quick and effective communication: a) Company address: Sattrans sp. z o.o., ul. Krzysztofa Kamila Baczyńskiego 6B, 35-210 Rzeszów, b) Warehouse address: ul. Piaskowa 12/3, 39-300 Mielec, c) Email address: sales@sattrans.com, d) Phone number: +48 607 807 127.

6. According to Article 30(3) of the Consumer Rights Act, Sattrans does not provide the option to submit a statement of withdrawal from the contract electronically.

7. According to Article 8(3)(2)(b) of the Act of July 18, 2002, on the provision of electronic services (Dz.U.2020.344), we inform you that posting any illegal information or information that violates good morals on our store’s website is prohibited.

8. We inform you that only digital receivers compliant with the technical and operational requirements for consumer devices for receiving digital terrestrial television transmissions will enable the reception of digital terrestrial television in the territory of the Republic of Poland.

9. Sattrans does not agree to out-of-court consumer dispute resolution by an entity authorized under Article 31 of the Act of September 23, 2016, on out-of-court resolution of consumer disputes (Dz.U.2016.1823), by the register of the President of UOKIK: https://uokik.gov.pl/download.php?id=1480. In the event of a consumer dispute, we suggest contacting the nearest consumer ombudsman, the State Trade Inspection, or a common court.

10. By accepting these Terms and Conditions, the customer requests the issuance of an invoice confirming the conclusion of the sales contract—according to Article 106b(3) of the Act of March 11, 2004, on the tax on goods and services (Dz.U.2021.685)—and consents to receive the requested invoice in electronic form. The electronic invoice will be sent to the email address provided by the Customer or made available via a link for download or on the individual customer account created on the online store’s website www.sattrans.com.

11. Acceptance of these Terms and Conditions signifies agreement on the conditions for reducing the VAT taxable amount as of the date of issuing a corrective invoice in connection with an accepted return of goods, pursuant to Article 29a(13) of the Act of March 11, 2004, on the tax on goods and services (Dz.U.2021.685).